Troubleshooting
Troubleshooting Guide
Encountering issues? This guide compiles common problems and solutions for Voice AI Labs to help you quickly resolve difficulties.
Quick Navigation
- Account & Login
- Voice Cloning Issues
- Text-to-Speech Issues
- Voice Conversion Issues
- Character Management Issues
- Payment & Subscription
- Audio Quality Issues
- Browser Compatibility
Account & Login
Cannot Login
Issue: Login button unresponsive or login fails
Solutions:
- Check network connection
- Clear browser cache and cookies
- Try incognito/private mode
- Try different browser
- Check if email is verified
Email Verification Issues
Issue: Verification email not received
Solutions:
- Check spam/promotions folder
- Confirm email address is correct
- Wait 5-10 minutes and retry
- Click "Resend Verification Email"
- Contact customer support
Voice Cloning Issues
Upload Failed
Issue: Audio file upload fails or gets stuck
Possible Causes:
- Unsupported file format
- File too large (exceeds 10MB)
- Unstable network connection
- Browser restrictions
Solutions:
- Confirm file format is WAV, MP3, or OGG
- Compress or trim audio to under 10MB
- Check network connection
- Refresh page and retry
- Try different browser
Poor Cloning Quality
Issue: Cloned voice doesn't match original or poor quality
Possible Causes:
- Low source audio quality
- Insufficient sample duration
- Excessive background noise
- Wrong language selection
Solutions:
- Use 10-30 seconds of clear audio
- Re-record in quiet environment
- Enable "Vocal Separation" option
- Confirm correct language selection
- Provide higher quality audio sample
Cloning Failed
Issue: "Cloning Failed" error displayed
Common Causes:
- Audio quality too low
- Violating content detected
- Audio duration doesn't meet requirements
- System busy
Solutions:
- Check audio quality and duration
- Ensure content compliance
- Retry later
- Contact support for specific reason
Online Recording Issues
Issue: Cannot use online recording feature
Solutions:
- Allow browser microphone access
- Check if microphone works properly
- Check microphone permissions in system settings
- Try other browsers
- Use file upload method instead
Text-to-Speech Issues
Generation Failed
Issue: Text-to-speech generation fails
Possible Causes:
- Text contains violating content
- Text too long (exceeds 1,000 characters)
- Character unavailable
- Insufficient quota
Solutions:
- Check text content compliance
- Process long text in segments
- Switch to other character
- Check remaining quota
- Simplify text format
Pronunciation Errors
Issue: Some words pronounced incorrectly
Solutions:
- Use homophones as substitutes
- Add phonetic annotations
- Adjust text expression
- Use punctuation for assistance
- Try other characters
Speed Issues
Issue: Speech too fast or too slow
Solutions:
- Adjust speed parameter (0.5x - 2.0x)
- Default 1.0x is normal speed
- Educational content: 0.8-0.9x recommended
- Fast-paced content: 1.1-1.3x recommended
Emotion Mismatch
Issue: Generated speech emotion doesn't match expectation
Solutions:
- Choose character supporting emotion control
- Adjust emotion parameter settings
- Optimize text expression
- Use punctuation to enhance tone
- Switch to more suitable character
Voice Conversion Issues
Conversion Failed
Issue: Timbre conversion fails
Possible Causes:
- Unsupported audio format
- File too large or too long
- Audio quality too low
- Multiple speakers present
Solutions:
- Convert to supported format (WAV/MP3/OGG)
- Trim to under 5 minutes
- Improve audio quality
- Use single-speaker clear audio
- Reduce background noise
Unsatisfactory Results
Issue: Converted timbre differs greatly from expectation
Solutions:
- Choose target character with similar timbre
- Improve source audio quality
- Ensure source audio clarity
- Try multiple different characters
- Use vocal separation tools
Quality Degradation
Issue: Noticeable quality drop after conversion
Possible Causes:
- Low source audio quality
- Excessive timbre difference
- Too much background noise
Solutions:
- Use high-quality source audio
- Choose timbre-matching character
- Pre-process source audio (noise reduction)
- Avoid over-compressed audio
Character Management Issues
Cannot Delete Character
Issue: Delete button disabled
Possible Causes:
- Character in use
- Ongoing generation tasks
Solutions:
- Wait for ongoing tasks to complete
- Cancel related generation tasks
- Refresh page and retry
- Contact support for assistance
Character Preview No Sound
Issue: No sound when clicking play
Solutions:
- Check browser volume settings
- Check system volume
- Allow browser autoplay permission
- Refresh page and retry
- Clear browser cache
Sharing Failed
Issue: Cannot share character to Voice Square
Possible Causes:
- Incomplete character information
- Character doesn't meet sharing standards
- Network issues
Solutions:
- Complete character name and description
- Upload character avatar
- Ensure content compliance
- Check network connection
- Retry later
Payment & Subscription
Payment Failed
Issue: Cannot complete payment
Solutions:
- Check payment information is correct
- Confirm sufficient card balance
- Contact bank to confirm not blocked
- Try other payment methods
- Contact support for help
Subscription Not Active
Issue: Payment successful but benefits not updated
Solutions:
- Wait 5-10 minutes for system processing
- Logout and login again
- Refresh page to check
- Check order status
- Contact support to verify
Quota Display Error
Issue: Quota displays incorrectly
Solutions:
- Refresh page
- Clear browser cache
- Logout and login again
- Check subscription status
- Contact support to verify
Audio Quality Issues
Noise or Static
Issue: Generated audio has noise
Possible Causes:
- Source audio quality issues (conversion)
- Character sample quality issues
- Network transmission issues
Solutions:
- Use high-quality source audio
- Switch to other character
- Regenerate
- Use noise reduction tools after download
Inconsistent Volume
Issue: Audio volume fluctuates
Solutions:
- Use audio editing software to normalize volume
- Adjust source audio volume
- Regenerate
- Post-process audio
Stuttering or Interruptions
Issue: Audio playback stutters
Solutions:
- Download and play locally
- Check network connection
- Clear browser cache
- Use professional audio player
Browser Compatibility
Recommended Browsers
Best Experience:
- Chrome (Recommended)
- Edge
- Firefox
- Safari
Version Requirements:
- Use latest browser version
- Enable JavaScript
- Allow cookies
Feature Limitations
Some browsers may not support:
- Online recording feature
- Audio autoplay
- File drag-and-drop upload
Solutions:
- Switch to recommended browser
- Update browser version
- Enable relevant permissions
Other Common Issues
Slow Page Loading
Solutions:
- Check network connection speed
- Clear browser cache
- Close unnecessary browser tabs
- Try different network environment
Unresponsive Function Buttons
Solutions:
- Refresh page
- Clear browser cache
- Disable browser extensions
- Switch browser
Download Failed
Solutions:
- Check browser download settings
- Allow download permissions
- Check disk space
- Right-click "Save As"
- Use download manager
Getting Help
If the above methods don't resolve your issue, contact us through:
Contact Methods
Email Support:
- [email protected]
- Reply within 24 hours on weekdays
Feedback:
- Visit feedback in bottom right corner of website
- Will reply via email
Community Support:
- Join Discord community
- Exchange experiences with other users
When Submitting Issues, Please Provide
- Detailed problem description
- Steps to reproduce
- Screenshots or screen recording (if applicable)
- Browser and system information
- Account email
Quick Reference Index
| Issue Type | Quick Solution |
|---|---|
| Login Issues | Clear cache |
| Upload Failed | Check format and size |
| Generation Failed | Check quota and content |
| Audio Quality | Improve source audio quality |
| Payment Issues | Contact support |
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